ServiceNow Developer / Administrator

On-site · College Park, MD · Req. NGCI-26-0006

About the role

You will deliver and run ServiceNow for enterprise and public-sector clients — ITSM processes, service catalog, workflow automation, and the CMDB discipline that makes the platform trustworthy. Configuration and scripting both, on-site with the teams who live in the platform daily.

What you'll do

Configure and administer ServiceNow: users, groups, roles, ACLs, update sets, and instance health.
Build and maintain ITSM processes (Incident, Problem, Change, Request) and service catalog items with Flow Designer.
Develop with the Glide stack: business rules, script includes, client scripts, and UI policies — to standards, not sprawl.
Design integrations via REST/SOAP, IntegrationHub, and MID Servers with enterprise systems.
Maintain CMDB integrity: discovery, data sources, and reconciliation.
Support upgrades, patching, cloning, and release cycles with documented, testable changes.

What we're looking for

3+ years of hands-on ServiceNow experience (admin, developer, or both).
ServiceNow Certified System Administrator (CSA) or equivalent demonstrated depth.
JavaScript proficiency in the ServiceNow Glide environment.
Solid ITSM process understanding (ITIL foundations).
Experience in public-sector or similarly controlled environments.
Authorization to work in the United States.

Nice to have

Certified Application Developer (CAD) or implementation-specialist certifications.
ITOM, HRSD, or SecOps module experience.
Service Portal / Employee Center development.
Performance Analytics and reporting depth.

About NGCI

NextGen Consulting Inc. (NGCI) has delivered public-sector technology — ERP, cloud, cybersecurity, data, and integration — since 2006, and now builds governed AI platforms on the same operating discipline: AI assists, humans approve, everything on the record. You would join a team that runs its own company on the systems it sells.

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At a glance

Req. number: NGCI-26-0006
Location: College Park, MD
Work mode: On-site
Job type: Full-time
Clearance: None stated in this posting
Posted: Oct 7, 2026

Eligibility

Some government roles may require the ability to obtain a public-trust or security clearance; the posting conversation will make that clear before you invest time.

How hiring works

Apply below — a human reads it.
30-minute intro call.
Role-specific deep-dive on real problems.
Clear decision, with feedback.

Compensation is discussed early in the process, before you invest significant time.

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What happens next

A human reviews your application — typically within one week.
If there's a fit, we schedule a 30-minute intro call.
If not now, we keep strong candidates in mind for future roles.

Equal opportunity

NGCI is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. If you need an accommodation during the hiring process, tell us in your application and we'll make it work.

Some government roles may require the ability to obtain a public-trust or security clearance; the posting conversation will make that clear before you invest time.