About the role
You will deliver and run ServiceNow for enterprise and public-sector clients — ITSM processes, service catalog, workflow automation, and the CMDB discipline that makes the platform trustworthy. Configuration and scripting both, on-site with the teams who live in the platform daily.
What you'll do
- Configure and administer ServiceNow: users, groups, roles, ACLs, update sets, and instance health.
- Build and maintain ITSM processes (Incident, Problem, Change, Request) and service catalog items with Flow Designer.
- Develop with the Glide stack: business rules, script includes, client scripts, and UI policies — to standards, not sprawl.
- Design integrations via REST/SOAP, IntegrationHub, and MID Servers with enterprise systems.
- Maintain CMDB integrity: discovery, data sources, and reconciliation.
- Support upgrades, patching, cloning, and release cycles with documented, testable changes.
What we're looking for
- 3+ years of hands-on ServiceNow experience (admin, developer, or both).
- ServiceNow Certified System Administrator (CSA) or equivalent demonstrated depth.
- JavaScript proficiency in the ServiceNow Glide environment.
- Solid ITSM process understanding (ITIL foundations).
- Experience in public-sector or similarly controlled environments.
- Authorization to work in the United States.
Nice to have
- Certified Application Developer (CAD) or implementation-specialist certifications.
- ITOM, HRSD, or SecOps module experience.
- Service Portal / Employee Center development.
- Performance Analytics and reporting depth.
About NGCI
NextGen Consulting Inc. (NGCI) has delivered public-sector technology — ERP, cloud, cybersecurity, data, and integration — since 2006, and now builds governed AI platforms on the same operating discipline: AI assists, humans approve, everything on the record. You would join a team that runs its own company on the systems it sells.
At a glance
- Department: ServiceNow Practice
- Location: On-site — client locations in NY, KY, MD & other states
- Type: Full-time
- Level: Mid to Senior
- Travel: Based at the client site of your program; travel per program needs
Eligibility
Public-trust may be required by the sponsoring agency (U.S. work authorization required).
How hiring works
- Apply (form or email) — a human reads it.
- 30-minute intro call.
- Role-specific deep-dive on real problems.
- Clear decision, with feedback.
Equal opportunity
NGCI is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. Need an accommodation? Tell us in your application.
Compensation is discussed early in the process, before you invest significant time.