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ServiceNow · Government · Completed delivery
Advancing the platform and the work it supports.
NGCI completed ServiceNow upgrades and workflow modernization for government clients, spanning changes to the enterprise platform and modernization of the work carried through it.
- Sector
- Government
- Capability
- ServiceNow
- Engagement
- Upgrades and workflow modernization
- Story type
- Completed delivery experience
The challenge
A ServiceNow modernization decision has a technology dimension and an operating dimension. The platform must move forward, and the workflows it supports must remain central to the delivery scope. A buyer needs to understand the experience a partner brings to each.
What NGCI delivered
NGCI completed government ServiceNow upgrade and workflow-modernization projects. Its contribution covered the platform and the associated workflows, connecting enterprise technology work with the way a government organization carries out its activities.
The delivery result
The completed work included upgraded ServiceNow environments and modernized government workflows: a concrete past-performance foundation for discussing a buyer's intended platform changes and the workflow changes they must support.
Why it matters
An organization planning its next ServiceNow engagement can use this experience to frame a focused conversation: what needs to change in the platform, what needs to change in the workflow and how the completed scope will be assessed.
Start with what needs to change in the platform and the workflow, and how the completed scope will be assessed.
Agency, geography, dates and contract details are withheld.